We use a combination of delivery contractors to ensure you receive your order as quickly as possible as we understand how important it is for you.
We use a range of freight companies for our deliveries. These include Australia Post, Couriers Please, FedEX, Jet Couriers and TNT. At checkout you will be given the option to choose the company that will delivery your parcel to your location. Please note that some delivery agents may not deliver to your area and will not be an option.
As shipping companies change their delivery areas from time to time, we will contact you if we need to use an alternative method.
Please note that Couriers Please, FedEX, Jet Couriers and TNT only deliver to physical addresses and cannot be delivered to PO Boxes.
Cut off time for guaranteed same day dispatch for all orders is 10.30am AEST Monday to Friday. For any orders received after 10.30am AEST on weekdays and anytime over the weekend, your order will be dispatched on the next business day, however this does not apply to orders with edible images.
We understand sometimes you need your items super fast. If this is the case then we recommend you select the Express Post option during checkout as this will guarantee that your order will be shipped the same day if ordered before 12:00pm AEST Monday to Friday. Most capital cities receive parcels next business day however this is not always guaranteed as there can be circumstances outside the control of Lollipop Cake Supplies and the freight company.
All express post services are provided by Australia Post. At times we may substitute this for a courier if we feel that they will provide a better service.
We have tried to keep the cost of freight down as much as possible, however with the increases of freight across the board recently, we have been forced to pass on the full cost of shipping.
A shipping calculator is available in checkout for you to determine the best cost of shipping.
A4 Sheets (including cupcake and circle toppers on A4 sheets):
Due to the unreliability of Australia Post Letter Service, we only ship A4 sheets and below via Express Post. This is a faster and more reliable service.
A3 Sheets:
Express shipping and stand shipping available. Cost will change depending on location in Australia.
If you order edible images with other items then your image/s will be packed with the rest of your order and you will pay the flat rate shipping fee.
Feel free to come into our store at Shop B4/B5 - Eaton Central, 6 - 12 Bunya Park Drive, Eatons Hill, QLD 4037. If you wish to pick up your online order from us in Eatons Hill, please select the pick up option during checkout and we will send you an email and SMS to advise when your order is ready for collection. Our opening times are on our contact us page and will be emailed to you.
Do not attempt to collect your order prior to the selected pick up time as your order will not be available for collection.
If you would like your own courier to collect your order you will still be required to pay a fee to cover staff, packaging and labelling costs. This fee will depend on the size of your order. Do not book your courier until you receive an SMS and email advising you that the order is ready for courier collection. The email will advise you of the quantity of boxes, weight and size. It will also supply the instructions on where to email the label, the address for collection and the time restrictions for courier collection.
All orders placed prior to 10:30am will be packed ready for dispatch on the same day. The packing time can not be supplied as it will depend on the workload for the day.
If you do not want to pay the fee, we will not supply a box or packaging for your order.
Lollipop Cake Supplies will not be held responsible for any damage that may occur once the order has been collected by your Courier. We will also not be held liable for any fees charged to you from the courier company for any issues relating to the collection or delivery of your order.
This service is only available on request. Please contact us for your postcode to be added into the website for own courier collection.
Express Post orders must be submitted by 12pm on weekdays to be shipped the same day
Express Post is costed from $12.95 and will increase due to total order weight and location.
Express post is automatically calculated during checkout.
Australia Post no longer offers the national next day delivery network. Express Post parcels are prioritised over regular mail within the Australia Post delivery network.
Same day delivery is available for selected suburbs in Brisbane and the Gold Coast. Orders for same day delivery must be placed prior to 10:30am for it to be received same day. If same day delivery is available to your suburb it will be offered to you in checkout. If you would like to see if your suburb is eligible, click on the "shipping quote" button below your items in checkout.
Same day delivery will not always occur during business hours. Some residential addresses may occur after 5pm. If you do miss cut off, there is a possibility we can ship same day. Please contact us to see if this option is available.
Note: If your suburb is not available, please contact us to receive a quote for delivery to your suburb. This service is available from Caboolture to selected suburbs in NSW on the NSW/QLD border.
All freight providers in Australia calculate weight physically as well as cubed. Freight is charged by the higher weight. Cubed weight is measured at 250kg per cubic metre. Cubed weight is calculated by multiplying length x width x height in metres, timed by 250. Our website will calculate weight via both methods. For example;
A tub of 7kg fondant is 7kg, however its cubed weight is only 2.2kg.
A 12" round cake dummy is only 170g however its cubed weight is 2.65kg.
For both of the examples above, freight is calculated on the heavier weight.
When the cart weight reaches 16kg or products that incur a weight & bulky goods surcharge are in your cart, the bulky goods rate will be charged.
In checkout an option is provided to provide “ATL” (Authority to Leave) for the goods to be left at your delivery location if nobody is present to receive delivery. Whilst many of customers utilise this option, we do not recommend the ATL if you’re going to be out for a lengthy period of time or if your parcel can be damage from the weather or seen from the street.
Once you provide an ATL you understand that you have accepted full responsibility for the goods to be left unattended by the courier or Australia Post. With an ATL you take full responsibility for those goods and a claim for lost, damaged or stolen goods will not be accepted.
Bulky goods delivery can sometimes be cheaper when an ATL has been approved. This will be quoted upon checkout.
Whilst we can ensure that we will ship your order on time, we cannot guarantee delivery days, dates or times, however we can give you an estimate guideline of when you can expect your order to be delivered.
Brisbane Metropolitan – 1 - 3 business days
Sunshine & Gold Coast and Toowoomba – 1- 3 business days
Queensland Regional (including Far North QLD) – 1 - 4 business days
Sydney & Melbourne Metropolitan – 1 - 4 business days
Outside Metropolitan Area & Regional NSW, Victoria & Tasmania – 3 - 7 business days
South & Western Australia and Northern Territory – 5 - 10 business days
Please Note: These delivery lead times are purely guides and once the order is in the hands of Australia Post or the Courier we cannot guarantee delivery days & times.
Once your order has been dispatched we will provide you with a tracking number which we send to you in an email with the name of the delivery contractor your order has been sent with. If you do not receive any emails from us, please check your junk/spam folder and if you still have not receive correspondence from us then please email us immediately so we can ensure your details are correct in our system and forward the emails on to you.
In the unlikely event your order has not arrived within the above guidelines then please contact us immediately by email with your order number and we will follow up with the courier or Australia Post to see where your order is hiding!
Shipping insurance can be purchased for selected delivery methods at checkout. Please refer to our shipping insurance page.
Any claims for damage or loss must be made within 24 hours from the delivery of the parcel.
Whilst we cannot guarantee a day or time the courier or Australia Post will deliver your parcel, you can provide an “ATL” (Authority to Leave) the goods in a safe & nominated location on your premises if you think you will not be home at the time of delivery. Whilst many of customers utilise this option, we do not recommend the ATL if you’re going to be out for a lengthy period of time or if your parcel can be damage from the weather or seen from the street. Once you provide an ATL you take full responsibility for those goods and a claim for lost, damaged or stolen goods will not be accepted.
You can also choose to have your order delivered to your workplace or an alternate address where someone is available to take delivery if your parcel. One of the reasons we choose Couriers Please & TNT for the bulk of our deliveries is they will not drop ship unless authority to do so has been provided. If you are not home when the contractor attempts to deliver your parcel, then a calling card will be left either in your letterbox, under your front door mat or tucked into your front door. On this calling card, details of how to request a free re-delivery by Couriers Please is provided on the card.
If your order has been sent by Australia Post, a calling card will be left in your letterbox, under your front door mat or tucked into your front door for you to collect your parcel from your nearest Australia Post outlet.
If a calling card has been left on your premises this will be noted on the tracking information for both Couriers Please & Australia Post. If you cannot locate your calling card, please contact us for further information on how to contact the correct contractor.
If a parcel is returned to us due to an error in address supplied by yourself or if a parcel is uncollected from the collection point, Lollipop Cake Supplies reserves the right to pass on the additional charges incurred with our freight provider to the customer. For the order to be resent, the full freight cost of the freight (without the flat rate subsidy) is required to be paid. A return to sender fee is also applicable as Australia Post pass on this cost to us for all returned parcels. The current return to sender fee is as follows;
eParcel Regular Post - $11.50
eParcel Express Post - $25.00
If you have been instructed to return a parcel to Lollipop Cake Supplies, do not mark the parcel "Return to Sender" unless you have been instructed to do so. Parcels marked "Return to Sender or RTS" will have the Return to Sender fee deducted from the refund or credit.
If you choose to receive a refund for your order, the full cost of freight and the return to sender fee (if applicable) will be deducted from the applicable refund.
If an international parcel is returned to us due to being refused by the customer or customs, the cost of freight and any return freight will be deducted from the refund.
We ship cake decorating supplies to the following countries. If your country is not on the list, please don't hesitate to contact us.
Algeria, American Samoa, Australia, Austria, Barbados, Belgium, Brazil, Brunei, Bulgaria, Canada, China, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Fiji, Finland, France, French, Polynesia, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Kenya, Kiribati, Korea, Kuwait, Republic of Lithuania, Luxembourg, Macau, Malaysia, Maldives, Malta, Mauritius, Mexico, Monaco, Morocco, Nauru, Netherlands, New Caledonia, New Zealand, Nigeria, Norway, Oman, Palau, Papua New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russian Federation, Samoa, Saudi Arabia, Serbia, Singapore, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, Swaziland, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Vanuatu, Vietnam, Virgin Islands, British Virgin Islands, U.S.